Greetings MechWarriors,

Some players have been experiencing a delay with the injection of their recently-purchased MC as a result of some issues with the current PayPal implementation.

We recently transitioned all PayPal transaction processing in-house. Prior to this change, PayPal transactions were being handled by one of our current third-party payment processors. In some cases this system was leading to transaction issues and processing delays, and as the system was being handled by a third-party the resolution of these issues was not always a speedy process.

As a result, we decided to transition PayPal services in-house to minimize the frequency of issues and to shorten any delays that may occur when trying to resolve them.

Over the long-term this change will be an extremely positive one. We have already been able to re-implement PayPal Security Key and PayPal Credit, which were two much-requested services that were not available under the previous system.

For now however, there are still some processing issues that need to be resolved. Transactions are being completed successfully, but PayPal is not reporting all of these transactions to our account systems.

We are working with PayPal to resolve this.

If you recently performed an MC purchase through PayPal but have not yet received your MC, please submit an e-mail ticket to billing@mwomercs.com with the following information:

• A basic summary of your situation.
  
• The e-mail address associated with your MWO account.
  
• The e-mail address associated with your PayPal account.
  
• Your MWO Pilot Name.
  

We will keep everyone updated as more information becomes available. Thank you for your patience.

UPDATE: We have resolved the issue that was causing this. Players should no longer experience MC injection delays when their PayPal transaction has been completed.
Standard delays may still apply for certain payment methods.