141 commentsNow that you've heard the big news regarding the publishing of MWO, I wanted to take an opportunity to discuss my current backlog.
With the transition of powers taking place: Social Media, Support and Moderation are now falling under responsibility of PGI's Community Management. (Oh hey, that's me). On top of this, I am taking a greater role in preparing the write-ups and helping design the latest events, challenges and sales. I would like to apologize for the outstanding delays experienced by players in receiving responses as a result of the massive undertaking.
To let you know what we are looking ahead towards: Roughly 700+ Support Requests, 60+ Forum Reports, and even once those are out of the way: Many personal messages.
Never fear. Reinforcements have arrived....
Three new CSR agents have joined us to help improve our ability to respond and support you!
- Alexander Garden - Technical Support
- Sergio Santos - Account Support
- GM Patience - Moderation Support
You should be hearing from them or myself very soon. In the meantime, feel free to welcome them to the team!
Once more, thank you for standing by.
Yours truly,
Nikolai Lubkiewicz
Community Manager
